Terms & Conditions

1) Ticket Pricing

All tickets for all seats at all performances are priced at £21 each - with the exception of special offers (see section 6)
The ticket price includes return boat fare from Poole Quay to Brownsea Island only via Brownsea Island Ferries Ltd (yellow boats) only at the times specified on the tickets
With a valid ticket there is no landing fee to pay upon arrival at Brownsea Island

2) Purchasing Tickets

Subject to availability

Tickets may be purchased in advance

Online at www.brownsea-theatre.co.uk (using credit/debit cards)
BOAT use PayPal for payment. All credit/debit card details are confidential between the customer and PayPal. BOAT does not have access to those details
All online sales/orders include a (PayPal) booking fee and a (BOAT) handling/postage cost
There is a maximum of twenty tickets per performance of each play for each online booking (This is to protect patrons - and BOAT - from problems caused by processing or typing errors; it is not a financial restriction. Anyone wishing for more than 20 tickets for a particular performance will need to process an additional order
BOAT will allocate a certain number of tickets available for online sale. The number currently available for each performance of each play will be visible to customers prior to ordering
Ticket orders for some performances may at times have restrictions. This will be clear to patrons prior to ordering
Via post (by cheque)
Cheques to be sent to Dept WS, PO Box 338, Poole, BH17 7ZT
Cheques should be made payable to ‘Brownsea Open Air Theatre’ or ‘BOAT’
Patrons are requested to enclose a self-addressed envelope and correct postage with each order. Alternatively patrons will be requested to add £1 handling/postage charge per order
Booking forms are available at www.brownsea-theatre.co.uk
In person (by cheque or cash)
A limited supply of tickets (Monday and Wednesday performances only) will be available at Beales Poole (Financial Services 2nd Floor). Please note that there is no longer a similar service in Beales Bournemouth.
Cheques should be made payable to ‘Brownsea Open Air Theatre’ or ‘BOAT’
In person (by cash only)
These can only be purchased on Poole Quay (where the boats go the Island) between 5:00pm and 6:30 pm on the actual performance nights only. Patrons are advised to check availability in advance.
Warning: The majority of BOAT productions sell out in advance. Tickets on performance nights may only be available if unwanted tickets are returned.
BOAT productions are not recommended for children under 10. Due to insurance restrictions children under 6 cannot be accommodated.
Reduced Mobility Passengers please contact Brownsea Island Ferries Ltd before ordering tickets.

3) Usage of Tickets

(i) Any ticket issued can ONLY be used for the scheduled date specified on the ticket OR the publicised contingency date should the scheduled performance be cancelled
(ii) Patrons may ONLY use the ticket to travel to Brownsea Island on the date of performance from Poole Quay on Brownsea Island Ferries at the scheduled times as publicised on the tickets (between 5:00pm and 6:40pm). Anyone wishing to go to Brownsea Island earlier in the day on Brownsea Island Ferries or with any other boat service/company will be subject to paying a return boat fare. In such a circumstance, an early arrival on the Island may also mean having to pay a landing fee to the National Trust.

4) Cancellation of Scheduled Performances

(i) Due to performances being held in the open air and on an island, BOAT has traditionally allowed for a contingency performance should the scheduled performance be cancelled. Hence BOAT performances are held on Mondays, Wednesdays and Fridays with days between set aside for contingency purposes. However, BOAT will not cancel any scheduled performance at the first sign of rain and simply because the weather on the contingency date is forecast to be better, although BOAT will and does always monitor responsibly all forecasts for weather and sea conditions. Patrons should also be aware that the weather on the Island frequently differs from that on the mainland.
(ii) BOAT will always aim to perform on the scheduled date if possible. It is very much in the interests of the Company, as well as patrons, that the show goes on. After months of preparation and rehearsals, BOAT will always want to give patrons the best that can be offered. A condition on the purchasing of tickets for any BOAT production is that BOAT Management will take responsibility for deciding whether a performance goes ahead and that decision is final.
(iii) BOAT monitors weather forecasts throughout the day. If conditions are favourable, no decisions are necessary until 5.00pm (the time of the first boat). However, the 5.00pm check is not necessarily the final check. BOAT will call off the scheduled performance at any time up until 7:30pm, if necessary. Anyone on the Island at the time a performance is called off will be transported back to Poole Quay and tickets will be valid for the contingency performance the following evening.
(iv) Once a performance begins, BOAT is obliged to continue and perform the whole play unless, in a very rare circumstance, it becomes unsafe to do so. In wet conditions, when BOAT considers it right to do so, the performance may actually continue in blacks or waterproofs. Once a performance starts, there will be NO contingency performance the following evening.

5) Refunds and Exchanges

(i) BOAT will consider refunding any ticket that is returned and received by BOAT at least two weeks before the scheduled date of performance on that ticket. However if more than FOUR tickets should be returned by one customer, BOAT will only refund tickets IF they are subsequently re-sold.
(ii) BOAT will only consider refunding any ticket that is returned and received by BOAT less than two weeks before the scheduled date of performance IF that ticket is subsequently re-sold.
(iii) BOAT will consider exchanging any ticket for a different performance if received at least a week before the scheduled date of the performance on the returned ticket OR at any time if the date it is being exchanged for is earlier than that of the returned ticket.
(iv) Tickets that are returned on Poole Quay on the date of performance will only be refunded if they are able to be re-sold.
(v) Refunds that are agreed by BOAT will be for the full £21 - with the exception of those purchased as a special offer (see section 6). However, refund of tickets returned by post may be subject to a postage cost if a self-addressed envelope with the correct postage is not sent with the returned ticket(s).
(vi) Refunds that are sent in the post will be payable ONLY to the person who originally ordered, unless agreed by all parties in writing.
(vii) Refunds for tickets on performance nights will be made in cash on the night OR by post, by cheque to the person who originally ordered. In the latter case this may be subject to a postage cost.
(viii) There are no refunds as the result of cancellation or abandonment of a performance.
(ix) Should a scheduled performance be cancelled and tickets are not able to be used by the customer for the publicised contingency performance, these will only be refunded if able to be re-sold under conditions specified above.

6) Special Offers

(i) BOAT may at times publicise ‘Special Offers’ for those wishing to attend performances of both plays. These offers will be specified online and when available can be taken up by direct online booking or by contacting the BOAT Box Office in the case of payment via post. No such offers will be available for purchasing at Beales without pre-arrangement with the Box Office
(ii) All tickets sold as a result of ‘Special Offers’ will be marked by an ‘S’ on the box next to normal £21 ticket price. BOAT will also have a record of all ticket numbers sold this way
(ii) Refunds for tickets sold as a result of ‘Special Offers’ will be managed under the same conditions specified in section 5, BUT each ticket will have a refund value related to the discounted price